Support
Ride Metrics
Support
Frequently asked questions and contact information for the Ride Metrics cycling tracker app.
FAQ
Frequently Asked Questions
Is Ride Metrics free?
Yes, Ride Metrics is free to use. There are no in-app purchases.
Where is my ride data stored?
Your ride data is stored on your device first, and is never sent to our servers or to any third-party advertising or analytics provider. See the Privacy Policy for details.
Are Apple Health and Calendar integration required?
No, both are optional. Workouts are only saved to Apple Health, and ride summaries are only added to your calendar, if you enable them in Settings.
Why does Ride Metrics ask for "While Using the App" location access?
It's used to measure your route and speed. Choosing "While Using the App" lets tracking continue while your screen is locked or the app is in the background during a ride ("Always" access is not needed). Once you stop tracking, no further location data is collected.
Which iOS versions are supported?
Please check the app's App Store listing page for the current supported version.
Can I undo deleting a ride?
No, deleting a ride in the app cannot be undone (the app itself has no way to restore it). If the ride was already synced to Apple Health or Calendar, you'll be asked separately whether to also delete it from each of those.
Can I move my ride data to another service?
You can export any ride as a CSV or GPX file and share it to other apps and services from the share sheet.
Where can I report a bug or request a feature?
Please use the contact form below, and include as much detail as you can.
Contact
If your question isn't answered above, please get in touch using the form below — for bug reports, feature requests, or anything else.